Frequently asked questions & Returns

Returns:

Making sure your super happy with your purchase is our priority!

Due to hygiene and safety reasons, earrings cannot be returned. However, if your earrings have arrived in the mail damaged or faulty, please contact us on info@lunaandyara.com

Common questions:

Question:

I don’t like the earring, can I swap it or get my money back?

Answer: Due to hygiene reasons once the earrings have been posted out they cannot be changed.

Question:

My earring is damaged, what can i do?

Answer: This very simple and easy just shoot as an email at info@lunaandyara.com with pictures showing the damage and we would be more than happy to fix the problem.

Question:

What is the estimated time of arrival for my package?

Answer: We use AusPost for all our deliveries within Australia. We estimate that you give the arrival of your package 5-8 business days.

If it exceeds that time period just send us an email at info@lunaandyara.com and we will be more than happy to help.

 

Still haven't found your answer?

Thats okay lovely!! One of our gal pals are willing to help

Send us an email at info@lunaandyara.com