Frequently asked questions & Returns
Making sure you're super happy with your purchase is our priority!
Due to hygiene and safety reasons, earrings cannot be returned. However, if your earrings have arrived in the mail damaged or faulty, please contact us on email@example.com
What are your earring backs made of?
Answer:Our earrings excluding the handmade range are made of alloy backs and then plated for colour (unless specified). Our handmade earrings are made with sterling silver backings.
How do I care for my earrings?
Answer:Caring for your new goodies is important, avoid:
Keep your jewellery tarnish free by keeping your jewellery dry as well as removing them during activities such as swimming or going to the gym.
I don’t like the earring, can I swap it or get my money back?
Answer: Due to hygiene reasons once the earrings have been posted out they cannot be changed.
My earring is damaged, what can i do?
Answer: This very simple and easy just shoot as an email at firstname.lastname@example.org with pictures showing the damage and we would be more than happy to fix the problem.
What is the estimated time of arrival for my package?
Answer: We use AusPost for all our deliveries within Australia. We estimate that you give the arrival of your package 5-10 business days.
Due to Covid-19 delays may occur and the arrival of your package may be longer than originally specified.
If it exceeds that time period just send us an email at email@example.com and we will be more than happy to help.
Still haven't found your answer?
Thats okay lovely!! One of our gal pals are willing to help
Send us an email at firstname.lastname@example.org