Frequently asked questions

Materials vary between styles. Most of our earrings feature plated metal or stainless steel backings, while selected handmade pieces use sterling silver backings. You’ll find the specific materials listed on each product page.

A little care goes a long way in keeping your pieces looking their best. We recommend limiting contact with:

• Perfume and cosmetics
• Lotions and oils
• Fake tan
• Harsh chemicals
• Salt water and chlorine

Although many of our pieces are designed to be water-resistant, removing your jewellery before swimming, showering, exercising or sleeping will help preserve its finish and shine. When you’re not wearing your pieces, store them somewhere clean and dry.

For hygiene reasons, we’re unable to accept returns or exchanges on earrings once they have been sent, unless they arrive faulty or damaged. Please choose carefully and review the product details before placing your order.

We’re so sorry your piece didn’t arrive as it should. Email us at info@lunaandyara.com with your order number and clear photos of the damage, and we’ll be happy to help make it right.

All Australian orders are sent with Australia Post. Please allow approximately 5–10 business days for delivery after your order has been dispatched.

Delivery times may vary depending on your location and any Australia Post delays. If your order hasn’t arrived within the expected timeframe, email us at info@lunaandyara.com and we’ll look into it for you.