Returns

In order for us to accept your return, the below requirements must be met;

• The item is in unworn, brand new condition with original packaging
• The item is in unworn, brand new condition with no marks or scratches
• The item is returned to us within 7 days of delivery date
• The item was not purchased in a sale
• Earrings are not eligible for a refund/return/change of mind due to hygiene reasons

PLEASE NOTE:

• There may be delays during busy periods, as soon as we receive your return our team will contact you via email
• Sale items are not eligible for returns
• We cannot offer direct exchanges unless there is items in stock.
• All return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team (detailed below)

Faulty Items:

We carefully pack your orders, however in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided the following is met;

• You notify us within 7 days of delivery, with a description of the fault and pictures as proof via email to info@lunaandyara.com
• Your claim has been reviewed and approved

Please note: Once your refund has been approved by our staff a notification will be sent to you (it may take up to 7-10 business days for the funds to appear in your account).

Afterpay Returns:

If you have purchased through AfterPay, the returns process is the same as above. Please note, your AfterPay agreement will still stand and any scheduled repayments will continue.

Returns:

To start the process, after emailing and confirmed, please send to:

ORDER CHANGES & CANCELLATIONS:

If you are looking to change or cancel an order, please contact info@lunaandyara.com ASAP.  If the order is caught in time we can assist with store credit.

Please note, we cannot offer refunds on cancellations.